A Blog by Jonathan Low

 

Nov 21, 2019

How the Collapse of the Information Ecosystem Threatens Businesses

A global economy depends on the exchange of reliable information. But if the information ecosystem has been corrupted, lack of faith in the sources and quality of information will stifle investment and growth. JL


Lydia Polgreen reports in The Guardian:

The digital revolution expanded human knowledge and wealth much as the industrial revolution did 150 years earlier. What we’ve seen in recent years isn’t just the collapse of informational authority. It is the destruction of the pact between the purveyors of information and the businesses that wanted to reach the consumers of that information, “the intentional corruption of the information ecosystem on which modern civilization depends”.It has undermined democratic elections. It has shaken trust in institutions. Anyone is free to choose their own facts. It threatens to destabilize the existing world order.Without facts, what are contracts? Without facts, what are laws? A world without facts is as dangerous for companies as it is for citizens.
For the last few years, scientists have argued that we’re living through a distinctly new geological age. They call it the Anthropocene: a new age characterized by humanity’s profound impact on Earth itself as evidenced by pollution, mass extinction and climate change.
We are currently facing a new systemic collapse, one that has built far more swiftly but poses potent risks for all of humanity: the collapse of the information ecosystem. We see it play out every day with the viral spread of misinformation, widening news deserts and the proliferation of fake news. This collapse has much in common with the environmental collapse of the planet that we’re only now beginning to grasp, and its consequences for life as we know it are shaping up to be just as profound.
The digital revolution greatly expanded human knowledge and wealth much as the industrial revolution did 150 years earlier when new technologies, notably the combustion engine, brought about extraordinary economic growth. And much like the building of great railways and interstate highways allowed people to connect, the creation of tools that allow anyone to be their own publisher has made it possible for new voices to reach large audiences around the world.
But if the price of the industrial revolution was planetary destruction on an unimaginable scale, the digital revolution may be costly in a different but similarly destructive way. William Randolph Hearst owned the means of production and was free to publish made up stories to sell papers and stoke the Spanish-American war. Today, everyone is free to be their own propagandist.
The scale of the threat is hard to overstate.
When the scientists behind the Doomsday clock published their yearly assessment of how close we are to planetary doom, they added a new dimension to the dual threats of nuclear proliferation and climate change, namely “the intentional corruption of the information ecosystem on which modern civilization depends”.
What we’ve seen in recent years isn’t just the collapse of informational authority. It is the destruction of the pact between the purveyors of quality information and the businesses that wanted to reach the consumers of that information.
Some news organizations have become profitable by persuading their audience to pay for the journalism once heavily subsidized by advertisers. Others, such as the Guardian and HuffPost, have created membership programs that ask audiences to support journalism once heavily subsidized by advertisers. Still others now rely on foundations or wealthy patrons, with people such as Jeff Bezos taking the place of Pulitzer or Hearst.
But this is not enough to make the provision of high-quality and affordable information sustainable. Since 2008, at least 28,000 journalists have lost their jobs. Today, we get much less foreign news as news organizations close their bureaus, and local news may go the way of the dodo as newspapers across the country fold.
The collapse of the information ecosystem has already wreaked havoc on our political systems. It has undermined democratic elections. It has shaken basic trust in institutions. It has left us with a world in which anyone is free to choose their own facts. It threatens to fundamentally destabilize the existing world order.
That world is a very dangerous one for humans in general, but it poses special and serious risks for businesses. Without facts, what are contracts? Without facts, what are laws? A world without facts is as dangerous for companies as it is for citizens.
Most major corporations have sustainability policies and seek to limit, as much as possible, the harm caused to the environment by their products. This is partly due to consumer pressure. But it’s also because companies have realized that climate change carries catastrophic business risks.
Just as companies decarbonize their businesses, they should think carefully about how they contribute to the destruction of our information ecosystem and choose to reach consumers on platforms that slow rather than increase the pace of information ecosystem collapse.
I am not suggesting anyone must immediately abandon Facebook or Google advertising platforms. But I do propose an experiment. What if the chief marketing officer of every major corporation set aside a substantial chunk of their marketing budget and devoted it to high-quality news? Of the $130bn devoted to digital advertising, set $50bn aside for news.
Indeed, the withdrawal of advertising dollars would be the single most powerful way to change the practices of companies that contribute most powerfully to the information ecosystem crisis. It dwarfs anything a regulatory body could do to alter the behavior of these platforms. When the FTC slapped a $5bnn fine on Facebook this summer, investors sent its shares soaring.
Advertisers love these platforms for the same reason industrialists love carbon-based energy: it provides powerful, measurable fuel for their businesses. But increasingly they are becoming wary of these platforms because they are full of disinformation, fraud and abuse. Just as companies are weaning themselves from substances that pollute our air, water and lands, companies should wean themselves from platforms that are destroying our information ecosystem. It’s just good business.
The Doomsday clock stands at two minutes to midnight. But this new normal is not normal. As the Bulletin of the Atomic Scientists put it earlier this year:
“Nuclear war and climate change threaten the physical infrastructure that provides the food, energy, and other necessities required for human life. But to thrive, prosper, and advance, people also need reliable information about their world – factual information, in abundance.”

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