Tech companies scoop up culinary talent
to run lavish free food programs that offer workers
“all-day bacon and lobster rolls and tacos.” This kills the incentive
for employees to spend a penny in restaurants. The average cook’s salary of about $53,000
doesn’t nearly cover the $3,490 average rent for a one-bedroom
apartment. (People say) they can’t count the number of times (they) have
heard an Uber or Lyft driver confess to being a former chef. At a fancy Silicon Valley restaurant where the micro-greens came from a farm called Love Apple, I got a definitive taste of California in the age of the plutocrats. This state — and this native of it — have long indulged a borderline-comic impulse toward self-expression through lifestyle and food, as if success might be a matter of nailing the perfect combination of surf trunks, grilled lamb hearts and sunset views. For
baby boomers who moved to the Bay Area in search of the unfussy good
life, in the late 20th century, it was all about squinting just right to
make our dry coastal hills look like Provence — per the instructions of
the Francophile chefs Jeremiah Tower and Alice Waters of the legendary
Berkeley restaurant Chez Panisse. By
the early 2000s, that Eurocentric baby-boomer cuisine enjoyed a
prosperous middle age as “market-driven Cal/French/Italian” with an
implicit lifestyle fantasy involving an Italianate Sonoma home with
goats, a cheese-making barn, vineyards and olive trees, and a code of
organic-grass-fed ethics that mapped a reliable boundary between food
fit for bourgeois progressives and unclean commodity meats.
Today,
Northern California has been taken over by a tech-boom generation with
vastly more money and a taste for the existential pleasures of problem
solving. The first hints of change appeared in 2005, when local
restaurateurs sensed that it was time for a new culinary style with a
new lifestyle fantasy. That’s when a leading San Francisco chef named
Daniel Patterson published an essay
that blamed the “tyranny of Chez Panisse” for stifling Bay Area
culinary innovation. Next came the 2009 Fig-Gate scandal in which the
chef David Chang, at a panel discussion in New York, said, “Every restaurant in San Francisco is serving figs on a plate with nothing on it.”
Northern California erupted with an indignation that Mr. Chang called,
in a subsequent interview, “just retardedly stupid.” Mr. Chang added
that, as he put it, “People need to smoke more marijuana in San
Francisco.”
By
this point, I was a food writer of the not-anonymous variety, by which I
mean that I joined the search for the next big thing by eating great
meals courtesy of magazines and restaurants, without hiding my identity
the way a critic would. In 2010, a magazine asked me to profile the
extraordinary chef David Kinch of the aforementioned fancy restaurant,
which is called Manresa and lies in the affluent suburb of Los Gatos.
I
went there twice for work and concentrated both times on the food
alone. I was knocked out, especially by a creation called Tidal Pool,
which involved a clear littoral broth of seaweed dashi pooling around
sea-urchin tongues, pickled kelp and foie gras. I know that I will set
off the gag reflex in certain quarters when I confess that, in my view,
Mr. Kinch took the sensory pleasure of falling off a surfboard into cold
Northern California water and transformed it into the world’s most
delicious bowl of Japanese-French seafood soup. Mr. Kinch, I concluded,
was the savior sent to bring California cuisine into the 21st century.
Two
years later, in December 2012, a magazine editor said that he could
expense a Manresa dinner for the two of us. He suggested that we bring
(and pay for) our spouses. I had never once eaten at a restaurant of
that caliber on my own dime because I did not make nearly enough money.
But I liked this editor, I loved Mr. Kinch and I calculated that my
one-quarter share of the evening’s total would be $200. I decided to
make it a once-in-a-lifetime splurge. After we sat down, Mr. Kinch
emerged and said something like, “With your permission, I would love to
create a special tasting menu for your table.” Because the editor and I
were pampered food-media professionals, we took this to mean something
like, Don’t sweat the prices on the menu; let’s have fun, and I’ll make the bill reasonable.
The
meal lasted five hours, consisted of more than 20 fantastic courses,
and we all felt that we had eaten perhaps the greatest meal of our
lives. Then the bill came: $1,200, with tax and tip. It turned out that
“a special tasting menu” was a price point marked on the menu. My editor
friend confessed that he could charge only $400 to his corporate card,
and I felt sick with self-loathing. I knew this was my fault — not Mr.
Kinch’s — and I looked around the dining room at loving couples, buoyant
double dates, even a family with two young children for whom a
thousand-dollar meal was no stretch. I had been a fool in more ways than
I could count, including my delusion that one could think and talk
about food outside of its social and economic context.
Like
any artisan whose trade depends upon expensive materials and endless
work, every chef who plays that elite-level game must cultivate patrons.
That means surrounding food with a choreographed theater of luxury in
which every course requires a skilled server to set down fresh cutlery
and then return with clean wine glasses. A midcareer professional
sommelier then must fill those wine glasses and deliver a learned
lecture about that next wine’s origin and flavor. Another person on a
full-time salary with benefits must then set down art-piece ceramic
plates that are perfectly selected to flatter the next two-mouthful
course. Yet another midcareer professional must then explain the rare
and expensive plants and proteins that have been combined through hours
of time-consuming techniques to create the next exquisitely dense
compression of value that each diner will devour in moments. Those empty
plates and glasses must then be cleared to repeat this cycle again and
again, hour after hour.
In
the case of Northern California, these restaurants must satisfy a
venture-capital and post-I.P.O. crowd for whom a $400 dinner does not
qualify as conspicuous consumption and for whom the prevailing
California-lifestyle fantasy is less about heirloom tomatoes than
recognizing inefficiencies in the international medical technology
markets, flying first-class around the planet to cut deals at
three-Michelin-Star restaurants in Hong Kong or London and then, back
home, treating the kids to casual $2,000 Sunday suppers.
The
foragers and farmers and fishermen of the old Chez Panisse fantasy
still figure, but now as an unseen impecunious peasant horde combing
beaches and redwoods for the chanterelles and Santa Barbara spot prawns
that genius chefs transform into visionary distillations of a mythical
Northern California experience that no successful entrepreneur would
waste time living.
In
a normal metropolitan area, super-upscale places like Manresa have such
narrow profit margins that ambitious young chefs open them mostly to
establish their reputations; later, to pay the mortgage, they open a
profitable mid-range joint nearby. According to Mr. Patterson, the
opposite is now true in tech-boom San Francisco.
Photo
Credit Mark Pernice
“Busy
high-end places are doing fine because they have more ways to control
their costs, but the mid-level is getting killed,” Mr. Patterson told
me. “I’ve heard guys say they’re doing eight million a year in sales and
bringing home less than 2 percent as profit.” As a result, high-end
places are proliferating. A partial list would include Coi, Benu,
Atelier Crenn, Mosu and Saison, at which dinner for one runs $641
all-in. (Manresa is now comparable.)
Meanwhile,
those so-called midlevel restaurants — by which I mean restaurants that
cater to the merely loaded — exhibit all the innovative exuberance and
anxiety of the tech-employee class for whom money would be abundant if
not for the cost of local living. On the upside, that cohort’s
meritocratic multiculturalism, its “you do you” faith that anybody might
have a million-dollar idea, has encouraged an inclusive culinary scene
that supports fantastic upscale Mexican places like Cala and
Californios, countless soothingly hip Japanese restaurants like Izakaya
Rintaro, intensely flavored street-market Thai at Hawker Fare and what
has to be the planet’s most interesting upscale Hawaiian comfort food at
Liholiho Yacht Club. Nobody calls any of these restaurants “ethnic,”
and taken together, they give San Francisco dining the most cosmopolitan
feel it has ever had.
On
the downside, in a perfect parallel to the tech sector, the San
Francisco restaurant industry has the worst racial and ethnic pay gap in
the United States, and the average cook’s salary of about $53,000
doesn’t nearly cover the $3,490 average rent for a one-bedroom
apartment. In San Francisco, where public transportation shuts down at
midnight and barely reaches the satellite cities that are going through
their own real-estate booms, it is essentially impossible for cooks to
work downtown and live anywhere reasonably close. As a result,
restaurant owners talk about creating dormitory-style housing for
employees. Others say that five years ago, when they listed a job
opening, they got 50 qualified applicants; now they get five or six.
I
am all in favor of San Francisco’s $13 per hour minimum wage (which
rises to $15 by 2018), plus mandatory paid sick leave, parental leave
and employer health care contributions. But labor costs at restaurants
are inching past 50 percent of total expenditures, an indicator of poor
fiscal health. Commercial rents have also gone bananas. Add the
ever-rising cost of frisée and pastured quail eggs and it’s no wonder
that many restaurants are experimenting with that unique form of sadism
known as “small plate sharing,” which amounts to offering a big group of
hungry people something tiny to divvy up. Even nontrendy joints now ask
$30 for a proper entree — a price point, according to Mr. Patterson,
that encourages even affluent customers to discover the joys of home
cooking.
THIS
is all fine at the handful of places that are full and profitable every
night — State Bird Provisions, Lazy Bear — but, according to Gwyneth
Borden of the Golden Gate Restaurant Association, an alarming number are
not. The bigger tech companies worsen the problem by scooping up
culinary talent to run lavish free food programs that, as Ms. Borden
said, offer workers “all-day bacon and lobster rolls and tacos.” This
kills the incentive for employees to spend a penny in restaurants,
especially at lunch. (Ms. Borden also told me that she can’t count the
number of times she has heard an Uber or Lyft driver confess to being a
former chef.)
Constant
traffic jams and great restaurants in less congested cities like
Oakland discourage suburbanites who used to cross the Bay Bridge for
date night in San Francisco. Besides, as Mr. Patterson says, the city
clears out on holiday weekends. “They all go to Tahoe,” he said. “You
want to get a reservation somewhere? Just book a table during Burning
Man.”
The
tech-boom economy also infects everyone inside and outside of it with
both dreams of striking it rich and fears of getting priced out of town.
That’s why chefs don’t just open that one restaurant they’ve always
dreamed about. They invent catchy new restaurant “concepts” and borrow
mountains of money to create dining rooms that end up with no human
touch and food that looks remarkably similar to Instagram photographs of
dishes created by trendsetters like Mr. Kinch and Mr. Patterson.
“The
concern,” Ms. Borden told me, “is that when the economy slows, who is
going to survive? We’re already seeing quicker openings and closings
because restaurants open with so much debt” — hundreds of thousands to a
million dollars or more, from construction and months of astronomical
rent before anyone sells a single $17 grilled-octopus appetizer — “that
if you’re not full from Day 1, it’s really hard to stay open.”
The
net effect is an ever-more frantic pursuit of eye-catching innovation
and, as everyone trades in whispers about a cooling venture-capital
market, a mounting fear that a restaurant apocalypse is nigh. As Mr.
Patterson explained, “The food has never been better and the business
climate has never been worse and so we are speeding toward a cliff.”
One
delicious irony, for Californians of a certain age, is the inversion of
an old joke about Northern Californians hating the superficial glitz of
Los Angeles and Los Angelenos never thinking much about Northern
California. This made sense for the mid-to-late 20th century, when the
entertainment and defense industries secured Southern California’s place
at the center of West Coast economic power. Now Los Angeles is where
San Franciscans move when they can’t afford Oakland. Every young artist
and musician I meet in San Francisco tells me that he or she wants to
move south for cheap rent and a better creative scene.
And while San Francisco restaurant culture is driven by Michelin stars, Los Angeles isn’t even included in the Michelin guide.
Sure, Los Angeles has expensive restaurants, but its biggest food
celebrities are Jonathan Gold, a critic famous for supporting affordable
eateries, and Roy Choi, king of the food trucks.
Sang
Yoon, the chef and owner of Lukshon in Culver City, sees it as a
difference between hyper-glorification of the chef and the farm in
Northern California and, in Los Angeles, celebration of middle-class
immigrant culture. “Half the restaurants I go to, I don’t know who the
chef is! It’s not so personality-driven,” he said. “In L.A., we can
celebrate a cuisine and not rouge it up.”
Mr.
Choi explained it to me like this: “All these mom-and-pop restaurants
that really are California cuisine and that have been here for 30 years
cooking for their own community are now filled with patrons they’ve
never seen before because of social media and instead of becoming angry
or skeptical, they’ve embraced it — that’s the soul of a cook, you never
discriminate against the people eating your food nor do you judge them,
you are so happy they have arrived. And their food is getting even
better.”
In
yet another sweet twist, the pop-cultural reach of Mr. Choi and Mr.
Gold has Los Angelenos teaching San Franciscans left out of the gold
rush how to find fellow travelers. Last week, my friend Wen Shen
recommended an affordable Vietnamese place called Yummy Yummy in the
unpretentious Inner Sunset neighborhood. A wall-mounted video monitor
played scenes of daily life in Vietnam, where I have never been. I felt
as if I had come home, mostly because, race and ethnicity aside, Yummy
Yummy’s clientele appeared to be blessedly middle class. I also liked it
when our waiter saw me fumbling with a rice-paper wrap for the
lemongrass shrimp and said, in the most common of California languages,
that I should roll it up “just like a burrito.”
As a Partner and Co-Founder of Predictiv and PredictivAsia, Jon specializes in management performance and organizational effectiveness for both domestic and international clients. He is an editor and author whose works include Invisible Advantage: How Intangilbles are Driving Business Performance. Learn more...
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