The breathless hype. The overeager advocates. The self- promotional ethos. And the under-performance personified by the disappointment in Facebook, Groupon, Zynga and a host of other new-age avatars.
The critics are legion and occasionally number this blog among them. But they are characterized by a paradoxical conflict. Which is that their success as critics is dependent upon - and one might fairly claim - created by the very medium they so enthusiastically scourge.
There appear to be elements of discomfort and self-doubt in all this. Taking advantage of something one professes to despise will do that. But there is also some honest reflection on the false claims and misdirection so conspicuously prominent in the medium's essence.
The following essay, by Bob Hoffman, eloquently captures that paradox. He is an veteran advertising guy who has created an online persona called The Ad Contrarian and he has benefited mightily from his critique of social media myopia in his industry. He articulates why it can work for some, but probably wont work for most. And his honesty is as valuable as his clarity. JL
Bob Hoffman comments in his blog, The Ad Contrarian (hat tip Greg Satell):
I was invited to speak at a social media conference. The hen was in the fox house. My presentation was billed as a "fireside chat" between the organizer of the event (a guy I like and respect, Jason Falls) and myself.
The first question Jason asked me went something like this... "You have been critical of the social media marketing world from the get-go, yet you use it… quite well I might say. What's your point of contention and how can you reconcile that with your prolific use of the medium?"
I thought it was a great question. And I thought the answer would be worthy of a blog post. I don’t remember my exact words. And since then I have had further thoughts. So here’s a combination of how I think I answered the question and what my subsequent thoughts have been.
Let's start with why you invited me here to address this conference. There are thousands of advertising and marketing people who are skeptical of social media marketing. I am not alone. But for some reason you chose me. Why? Let’s answer this question in marketing terms.
I would suggest that the reason you chose me is that I have created a pretty successful brand called The Ad Contrarian. The Ad Contrarian brand is clearly differentiated. When you needed a “product" in my category (someone to add controversy) you knew what brand to "buy."
In the small and silly world of advertising and marketing commentary, The Ad Contrarian is probably among the top brands. It was recently named one of the awesomest ad blogs in the universe or something by the Business Insider. When I went to bed last night my two books, The Ad Contrarian and 101 Contrarian Ideas About Advertising were both in Amazon's top five eBooks about advertising. I'm not saying this to brag, but to make a point.
The interesting thing, as you mentioned, is that whatever success I have had in building this brand has been done solely through the use of social media. Why then am I so vocal in my criticism of the social media industry?
The first part of the answer is that having accomplished the most difficult of marketing tasks – creating a successful brand – using social media as my medium, I know how difficult it is. I know how hard I have worked at it. And knowing this, I am outraged when I have to listen to or read the idiotic nonsense of fakers. Until they have created a successful brand using social media, they have no credibility with me.
Social media is very hard work. Very few social media programs break through. Virtually every company in the country now has some kind of social media program in place. A miniscule proportion of them are having significant impact. So when I hear social media "experts" promising the moon, I get infuriated.
For example, all the nonsense I read about “content” makes me sick. I know how difficult it is to create "content" that anyone gives a shit about. I have spent every day of my life for the past 5 years creating content. I know first hand how difficult it is to break through the billions (literally) of web pages and get anyone to pay attention to your content. When I hear idiots pop-off with their facile clichés about creating “compelling content” I know they have no idea what they’re talking about
I also know how many moribund blogs, and Facebook pages, and Twitter feeds, and YouTube videos there are out there in the digi-dumpster. I know how many millions of pages of “content” are lying around like a lox.
The idea that consumers want to interact with advertising is the grand delusion of the banner advertising crowd. The idea that consumers want to interact with content is the grand delusion of the social media set.
I do not come at this (as my critics contend) as some doddering old fool who does not understand social media and consequently does not believe in it. I come at it as someone who has had far more success at it than most of my "expert" critics. I have used it successfully and have accomplished more with it than most of them will ever accomplish. I have used social media to create a brand. The only thing most of these “experts” have created is a powerpoint presentation.
The second part to my answer is this. In addition to being a reasonably successful social media “entrepreneur,” I also have this little $100 million ad agency which I run.
I don’t think there are too many social media entrepreneurs who also run an ad agency. I don’t think there are too many agency CEOs who are also social media entrepreneurs. Consequently, I think it is fair to say that I have a reasonably unique perspective.
So when I hear digital hustlers and social media phonies shooting their mouths off about how advertising is dead, and television is dead, and marketing is dead, and everything else that isn’t online or social is dead, I want to expose them. That is, after I strangle them.
They are clowns and charlatans. They are undermining the credibility of the social media industry and they are causing damage to you and to their clients.
My experience has proven to me that social media can be a valuable marketing tool. But it is not magic, it is not a miracle, and it cannot and will not replace everything that came before it.
The people who are out there making outrageous and preposterous claims, who are deploying unreliable and misleading research, who use anecdotes to masquerade as facts, whose insularity renders them devoid of perspective, and who are disrespectful toward and ignorant of the power of traditional advertising, are undermining your credibility and are giving credence to those who refer to you as the snake oil salesmen of the marketing world.
So, yes, you are right. Despite the fact that I have used social media very successfully, and although I know there are lot of talented and hard-working people in social media, I have a healthy amount of disrespect for a certain element of the social media industry.
For your own good, you and the other responsible people in your industry need, once and for all, to shut these fools and con men up.
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